Shipping & Returns

We get it to you fresh

Fast, reliable shipping so your coffee arrives at peak flavor and your pastries taste like they came straight from our oven.

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Standard Shipping

$8 or free over $75

3–5 business days. We roast and bake to order, then ship within 24 hours. Your coffee and pastries arrive fresh, never stale.

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Express Shipping

$18

1–2 business days. For when you need that perfect pour tomorrow. We prioritize your order and ship the same day.

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International

$28–$45

7–14 business days to most countries. We use premium packaging to ensure your order arrives in perfect condition, no matter the distance.

Why we ship the way we do

We roast coffee and bake pastries to order. That means every shipment leaves our kitchen at peak freshness — never sitting in a warehouse, never stale. We use insulated boxes and ice packs in summer to protect flavor. In winter, we ship quickly so your order doesn't get delayed by cold.

We partner with carriers we trust. They handle our packages with care because they know what's inside matters. A bag of single-origin Ethiopian Yirgacheffe isn't just coffee — it's the work of farmers, roasters, and your morning ritual. We treat it that way.

Shipping costs reflect the real work: the packaging, the ice packs, the fuel, the care. But we believe fresh is worth it. That's why we offer free shipping over $75 — because we want you to stock up on your favorites without the sting.

Kettle & Crumb pastries being packaged for shipment

Returns & Guarantees

30-Day Guarantee

If your coffee or pastries arrive damaged, stale, or not to your taste, we'll replace them or refund you — no questions asked. We stand behind every order.

Unopened Returns

Unopened bags can be returned within 30 days for a full refund (minus original shipping). We'll cover return shipping if it's our mistake.

Brewing Equipment

All brewing gear comes with a 1-year warranty against defects. If something breaks under normal use, we'll repair or replace it free.

Subscriptions

Cancel anytime, no penalty. Pause your delivery for a month if you need to. We want you to love your coffee, not feel locked in.

Common questions

How do I track my order?

You'll receive a tracking number via email as soon as your order ships. Click the link to follow your package in real time.

Do you ship on weekends?

We roast and bake Monday–Friday and ship the same day. Orders placed on Friday ship Monday. We don't ship weekends to avoid packages sitting in transit over the weekend.

What if my order arrives late?

Delays happen — weather, carrier hiccups, the usual. If your order is more than 5 days late, contact us and we'll investigate. If it's our fault, we'll make it right.

Can I change my address after ordering?

If your order hasn't shipped yet, email us immediately and we'll update it. Once it ships, contact the carrier with your tracking number.

Do you ship to PO boxes?

We can ship to PO boxes via USPS. Select that option at checkout. Some carriers don't deliver to PO boxes, so we'll let you know if it's not available.

What about customs for international orders?

You may be responsible for customs duties depending on your country. We'll mark the package accurately so there are no surprises. Check your local import rules before ordering.

Still have questions?

We're here to help. Reach out anytime.

[email protected] @kettleandcrumb on Instagram